Tools inside your account

Set the limit before you play, not after Viphive Casino

Play only from 18+; every Viphive Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

OGL/2009/2367/443, regulated by the Gaming Control Board Curaçao since 2009

Five facts to know

The essentials, without the small print

Most players want to know who stands behind the account before they set anything.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2009/2367/443

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Five tools open to you

Tools built for the moment you want to slow down

Worth a look the moment play starts feeling heavier than the budget you set.

A ceiling on your deposits

Cap how much you can add to your balance so the money you bring in stays in line with the budget you decided on. Switch it on before your session starts.

Where do I stop losing?

Set the amount you are prepared to lose and the account stops accepting further losses past it. Switch it on before play, not after a bad run.

Keep an eye on the clock

Receive a gentle notice at intervals you choose, so a long session does not run on unnoticed. Switch it on whenever you play for more than a short while.

A break with a clear end

Pause your account for a set stretch while keeping it open, useful when you want distance without closing anything. Switch it on the moment play stops feeling fun.

When you need it to be final

Close your account to play for a longer stretch that you choose. Switch it on if a break has already been tried and did not hold.

A limit in your hands

Before the budget against after it

By the end you will have a deposit limit live on your account and know where to change it.

Settings or profile?

Log in and open the settings area of your account. Look for the section covering limits and check which tools your profile already shows.

Which limit am I after?

Pick deposit limits, loss limits or a session reminder, whichever matches what you want to hold back. Only one needs setting at a time.

Choose your window

Choose the period the limit should cover and confirm the figure you are comfortable with. Take a moment over the number rather than guessing.

Saving what you chose

Save the change and wait for the confirmation message before you play. Read it back and check the figure and the period match what you intended.

A quick pause against a closed door

Should I step back for a while? A time-out sits inside your Viphive Casino account, and you pick the length before it starts. It runs for hours or for a stretch of days, and no bet goes through while it lasts. Open the settings area of your account to switch it on.

I need it to be final. Self-exclusion closes your casino account for a long stretch, and the door stays shut until the period ends. Ask support through live chat, email or phone to begin it. It cannot be lifted early, so pick the length with that in mind.

Where do I join BetStop? BetStop is the national register run by the Australian Government, with a minimum of 3 months and the option to stay on it for life. Apply online in about five minutes and name a support person if you want one. It cannot be shortened, and early cancellation only comes after at least 3 months with a statutory declaration of having seen a counsellor or GP. betstop.gov.au

Someone to call

From alone with it to talking it through

It settles who to call, what each service offers and when it answers.

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day of the year, with free counselling by chat and email. Players and their relatives can call without giving a name. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, and relatives are welcome to come along and hear how others cope. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt, with advisers available from Monday to Friday, 9:30 to 16:30. ndh.org.au

Play that stopped being entertainment

Catching these signs early keeps a bad run from becoming a habit you carry around. A deposit limit or a pause costs nothing to set and turns a vague worry into a decision you already made.

Read through these and count the ones that sound familiar.

Chasing a loss with a bigger bet
Playing past the time you planned
Keeping your gambling from family
Borrowing money to keep playing
Feeling flat when you are not playing
Depositing more than you meant to
Telling yourself one last session

Six plain replies

Know where your play stops

Worry that asking about limits or closing your account will be awkward or slow.

Who can our family call about my brother's playing?+

Call the National Gambling Helpline at any hour, since its counsellors speak with relatives as well as players. Free chat and email support run alongside it, and the team can point your family to services nearby.

How do I shut my account for good, not just pause it?+

Send a message to [email protected] asking for permanent closure, and support confirms once any balance is settled. Treat the result as final, since a closed account is not reopened on request.

What does pausing my account do, and when can I play again?+

Your account locks for the period you chose, and no deposit or bet goes through while it runs. Play is possible again only when that period ends; before then, support will not reopen it.

Can I end a self-exclusion before the period is over?+

No. A self-exclusion runs for the full period you picked, and the casino will not lift it early. Choose the length with that in mind, because it is a promise to yourself that stays fixed.

Why do I have to prove my age before playing?+

Only adults of 18 or over may hold an account, so age checks are part of opening one. The rule protects younger people and keeps the licence in good standing with the Gaming Control Board Curaçao.

Does the mobile version let me set a loss limit?+

Yes. The mobile version holds the same limit controls as the desktop site, in your account area rather than a separate menu. Nothing changes about how a limit applies once it is set.